Mazda Biante Rental | Dravental Car Rental Zimbabwe

1. What documents do I need to rent a car?

A valid driver's license, a valid passport for foreigners and proof of residence for local customers are typically needed.

2. Can I rent a car without a credit card?

Yes, we accept different forms of payment; cash, bank transfers, and online payments systems.

3. Can I return the car to a different location?

We offer one-way rentals, but additional fees may apply if you return the car at a different location from where you picked it up.

4. How do I modify or cancel my reservation?

You can modify or cancel your reservation online through your account or by contacting customer service. Cancellation policies and fees may vary based on the rental terms.

5. What happens if I return the car late?

If you return the car later than the agreed time, you may incur an additional charge. The late fee is usually based on the hourly or daily rate.

6. Are there mileage limits on rentals per rental ?

We have a free mileage limit per rental.Please check the terms of your specific reservation.

7. Can I request for a chauffeur?

Yes, you can but for an extra fee.

8. What should I do if I have an accident or breakdown?

In case of an accident or breakdown, contact us immediately for guidance and assistance . You may need to file a police report depending on the circumstances.

9. Is there a fee for returning the car early?

Unfortunately, we do not offer refunds for early returns or unused rental days from the original booking.

10. Can I rent a car if I don’t have a local address?

Yes, we allow travelers with non-local addresses to rent, though additional identification or proof of travel may be required.

11. Do you provide GPS or other add-ons?

Yes, GPS devices, and other accessories are available for an additional charge. You can add these to your reservation when booking online or at our offices.

12. How do I fuel the car before returning it?

The car should be returned with the same amount of fuel as when it was rented. If you don't refuel the car, we charge a refueling fee.

13. What happens if I return the car with damage?

If the car is damaged, you may be charged for repairs based on the damage report.

14. Can I rent a car if I have a foreign driver’s license?

Yes, you can typically rent with a foreign driver's license. However, some countries may require an International Driver's Permit (IDP) in addition to your original license.

15. How do I make a reservation?

You can make a reservation directly on our website, via our mobile app, or by calling our customer service. It's best to book in advance to ensure availability.

16. Can I rent a car for one day?

Yes, we offer daily rentals.

17. What happens if I lose my rental car keys?

If you lose your keys, please contact our customer service team immediately. You may be charged for key replacement, depending on the location.

18.What happens in case of a breakdown?

In the event of a breakdown , we will provide a replacement vehicle of a similar type to ensure minimal disruption to your journey

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